Cancellation and Refund Policy

Cancellation by the client

Time remaining before the appointment	Refund
24 hours or more	%100
12 – 24 hours	%50
Less than 12 hours / no-show	No refund

Online appointments can be cancelled from the “My account” page; the refund amount is shown in advance on the cancellation screen.

Cancellation by the psychologist

If the appointment is cancelled by the psychologist, the full amount paid is refunded, or a new time is scheduled at the client's choice.

Postponements

Postponement requests made more than 24 hours before the appointment are accommodated free of charge if a suitable time is available (up to 1 times per appointment). To postpone, you can reach me via the contact details.

When refunds reach your account

Refunds are made to the card used for payment via the payment institution (iyzico). Depending on your bank, it may take a few business days for the amount to appear in your card account.

Technical issues

In case of connection problems caused by the service provider, the session is rescheduled or the fee is refunded. In case of connection problems caused by the client, rescheduling is considered subject to availability.