Distance Service Agreement

Version: 2026-10 · Last updated: 22 October 2026

This is a draft text; it should be reviewed by a legal professional before publication.

1. Parties

Service provider: Eda Erkan Alapala, Clinical Psychologist — Safir İş Merkezi, Üçtutlar Mah. Dr. İlhan Gürel Cd. No: 42/2, 19000 Merkez / Çorum · 0545 177 01 19 · eda1erkan@gmail.com

Client: The person identified by the account details at the time of booking.

2. Subject

This agreement governs the terms of the psychological counselling/psychotherapy session (in person or online) booked by the client via www.edaerkanalapala.com, within the framework of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.

3. Nature and price of the service

The name, duration, date, time and type of the session and the fee including VAT appear in the appointment summary on the payment page. Payment is taken through the infrastructure of iyzico Ödeme Hizmetleri A.Ş. with 3D Secure verification; card details are not stored by the service provider.

4. Performance of the service

  • In-person sessions take place at the stated address; online sessions take place in the secure session room on the website.
  • For online sessions, the client must provide a camera, microphone and adequate internet connection. Time lost due to technical problems on the client's side is not added to the session duration.
  • In case of disruptions caused by the service provider, the session is rescheduled or the fee is refunded.

5. Right of withdrawal

Under the Distance Contracts Regulation, the right of withdrawal may not be exercisable for services that must be performed on a specific date or within a specific period, or that are performed instantly in an electronic environment. Nevertheless, the client may cancel their appointment and obtain a refund according to the periods and rates in the Cancellation and Refund Policy.

6. Confidentiality

Information shared in sessions is kept confidential in accordance with professional ethics and legislation; sessions are not recorded. Personal data is processed in accordance with the KVKK Privacy Notice.

7. Emergencies

The online and by-appointment service is not an emergency intervention. In emergencies such as a risk of harming yourself or others, call 112 or go to the nearest emergency department.

8. Disputes

In disputes, consumer arbitration committees are competent within the monetary limits announced by the Ministry of Trade, and consumer courts above those limits.

9. Entry into force

The agreement is deemed concluded when the client confirms it at the payment step; the confirmation record is stored with date, time and IP information.